SINGAPORE — Connectivity issues caused Nets-related services to go down briefly on Friday (Nov 3), with some users reporting problems with their payments not reflecting or being charged multiple times. 

Nets said in a Facebook post at about 12.20pm that Nets QR and eNets were facing “intermittent connectivity issues” and that it was working to stabilise the service.

DBS said in a separate post at about the same time that Nets-related services, including Nets QR Scan & Pay, were currently unavailable.

In an update at about 1.25pm, Nets said that its services had been restored. CNA has contacted Nets for more information.

PAY WITH CASH

Several stallholders at Kim San Leng Hawker Centre in Bishan told CNA that they noticed issues with the QR payment service at about 12.30pm during peak lunch hours. Diners were asked to pay with cash instead.

A Facebook user in the comments section of DBS’ post said that the service outage caused him to miss out on a discount.

“Missed the rebate again, last Friday also down,” said user Yan Dao.

ADDITIONAL REPORTING BY SUEN WAI KIT.

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